Intern COCE

October 3, 2022
Employment contract
Fixed Term
Job / Mission
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About BNP Paribas:

BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 74 countries, with more than 192,000 employees, including more than 146,000 in Europe. The Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the leader in consumer lending. BNP Paribas is rolling out its integrated retail-banking model in Mediterranean countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

Business Overview:

The Hispanic Latin America region is a key market for BNP Paribas. While Brazil remains the largest economy in Latin America, other major countries in the region are also significant contributors for the business and for long standing relations with clients. For example, BNP Paribas has been uninterruptedly present in Colombia for more than 40 years.

BNP Paribas has a historical footprint in the Hispanic Latin America. The Bank has been in the region since 1914 and is now present in 5 countries with nearly 2000 employees between Corporate and Institutional Banking (CIB) and International Financial Services.

CIB in Hispanic Latin America has world-class teams of roughly 200 professionals spread among Colombia, Mexico, Chile, Peru and Argentina, thus ensuring an overall coverage of BNP Paribas’ client franchise in the region. All BNP Paribas’ business lines have operations in Hispanic Latin America and are structured in such a way as to provide their clients with the best combination of specialists according to sector, product or geographic region. In the context of growing globalization, they are able to accommodate their clients thanks to their powerful regional platforms:

  • In North America (essentially New York but also other hubs such as Houston and San Francisco) and Brazil (Sao Paulo) with a number of professionals covering Latin America.
  • In the whole of Europe with major hubs such as Paris, London, Frankfurt, Madrid, etc.
  • In Asia with a broad coverage of all major economies in the region.

In Colombia, BNP Paribas has presence through 5 entities representing the Group: the Rep. Office, the Corporación Financiera and a Trust company for the Corporate and Institutional Banking pole. As for International Financing Services, an insurance company (Cardif) and a Rep Office for Asset Management Services.  BNP Paribas is the European bank with the longest uninterrupted presence in the country.

Job Purpose:

Supporting management activities for statistics production, consolidating administrative information that goes into a presentation for different committees.

This role is part of the chain of process of Account Opening and Maintenance, delivering high client service quality, answering client´s queries on time and performing input on static data in an accuracy way.

Duties and Responsibilities

Execute the AOM processes for the clients of BP2S:

Ø Setting up the accounts in the different systems.

Ø Provide excellent client service, considering the specific needs of every client.

Ø Ensure compliance with local and corporate policies, guidelines, procedures, internal control and

SLA requirements, to eliminate risk and operational losses.

Ø Follow the code of conduct and to permanently update the operative risk matrix.

Ø Ensure the coordination and the communication with the internal operation teams aiming to provide timely and accurate responses to client queries.



Ø Final-years student in Finance, Economy, Business Administration or Industrial engineering, Sales or equivalent.


Ø General knowledge of financial industry.

Skills & Abilities:

Ø Communication Skills: English communication, reading and written (English – B1).

 Responsiveness to complaints, always building a positive relationship. Written, assertive to the point.

Ø Organizational and time-management skills: Prioritize and fulfil expectations of internal and external clients.

Ø Self-confidence.

Ø Curious.

Ø Accountability.

Ø Intermediate Excel skills: To use functions such as financial, statistics, some logical functions. Be capable of working in an intermediate way with dashboards and edit them to change the design or the information. Use conditional formats, PivotTables and Pivot Charts and templates to enter data would be highly appreciated.

Finally, we give a special importance to ensuring that our future employees act with ethical and professional behavior on a daily basis.


* Local and Foreign Clients.

* Head of COCE.

* Global Teams (Lisbon, N.Y).

* Compliance Analyst.

* Client Development Team.

* Market Infrastructures.

* Regulators' service agents (DIAN, SFC, Banrep, etc.)

* Processing Team.

* Investment and Transversal Controls Team.

* Global Compliance Teams.




Functional training about the position, processes, procedures and controls:

ü Mandatory trainings (as indicated by Compliance, Legal, Region and Group).

ü To handle confidential information: Strengthen training for handling confidential information between entities and their clients, adding a legal clause to guarantee compliance.

ü Client service training focus on the COCE team who will have direct contact with clients, in order to provide a guideline, to explain how to provide clarity to our clients, about BNPP Group and the entity that serves them.

ü Mandatory Corporate trainings in soft-skills or BNPP competencies for all new hires (as indicated by HR).

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